Privacy Policy

This privacy policy provides important information about the ways in which MarkOakshott Counselling and Psychotherapy (hereafter MOC&P), act as a Data Controller by collecting, storing and processing your data.

This policy is divided into the following sections:

  1. Who do we collect data from?
  2. for internal record keeping and internal audit purposes.
  3. What data do we collect?
  4. How long do we store your data for?
  5. Controlling your information: Your rights
  6. MOC&P Website – usage and privacy information specific to our website
  7. How we use cookies
  8. Changes to this privacy policy

1. Who do we collect data from?
MOC&P collects data from the following key sources:

2. Why do we collect your data?
We collect your data so that we can effectively provide you with counselling and psychotherapy services.  For those using our website, please be aware that we use cookies.

3. What data do we collect?
When you enquire about therapy, we use your data for the purposes of replying to your enquiry and providing you with information relevant to your enquiry.  

If you make a general enquiry the personal information, we will store about you is as follows:
Name, address, phone number(s), email address, home address.

4. How long do we store your data for?
Your data kept in a form which permits identification for no longer than is necessary for the purpose for which your personal data is processed.

5. Controlling your Personal Information: Your rights
You may choose to restrict our collection or use of your personal information.

MOC&P will not sell, distribute or lease your personal information to third parties unless required by law.

If you have a complaint, you can contact the Information Commissioner’s Office (ICO) which is the data privacy supervisory authority in the UK.  This practice is a member of the Information Commissioner's Office.

Under the GDPR (the EU General Data Protection Regulation), you have a number of specific rights with regards to your personal information:

Right of access:  if you want to know if we are storing or processing any personal data about you, you can contact us to find out.  If this is the case, you may find out what purpose it is being stored for and request a copy of your data by contacting us. Your data will be supplied as soon as is practical and normally in electronic format.  There is no charge for making a request or for the electronic data file.

Right to correction: if you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Right to erasure:  if you want to remove your personal data from our records, you can request this by contacting us. We will remove the data as far as it is practically within our power, and where we are not legally obliged to retain it.

Right to object:  if you no longer want us to process your data you can request this by contacting us.

Right to complain: if you are unhappy with how we are managing your personal data, you can lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO).

MOC&P will respond to data requests within 7 working days.

6. Mark Oakshott Counselling and Psychotherapy Website
The following information is specific to your use of the MOC&P website. By browsing our website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither MOC&P nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. In using this website, you acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which MOC&P shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

MOC&P’s website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).

We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Wales and Scotland.

7. How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies help us see and understand visitors to our website by tracking how you use our website, in a way that doesn’t ever identify you personally.  Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Read how to control and delete cookies.

We also use Google Analytics to analyse data about website visitors.  Read the Google Analytics privacy policy.

MOC&P’s website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

8. Changes to this privacy policy
MOC&P regularly review our privacy policy.  This privacy notice was last updated on 9th April 2024